Information Architecture

Discovery:

• Old site audit revealed many problems. Important content was burried & not searchable.
• Separating different channels & their content into individual systems in a recommended tech stack.
• This new IA structure needs to follow determined Design Principles & a universal Style Guide.
• Content Strategies needed to be outlined in relation to governance.
• STLC recommendations were needed to facilitate consistent fresh content, regular system maintenance & frequent public awareness through all touchpoints.

Strategy:

• Information Architecture recommendations & tech stack suggestions (see image below).
• Taxonomy deep dive based on interviews & social channel correspondences.
• Persona creation to validate IA recommendations.
• Single-Sign-On (SSO) was suggested for user personalization - delivering the right content to the user at the right time.
• Content can be liked/shared, giving families, researchers & professionals ways to easily connect and grow their networks.
• GPS & Calendars can be used to map user location to the nearest medical specialist.

Wireframing Service Design

Making every aspect of the site relate to the gathered research - all text came from user stories. Vital information to be presented was grouped into new functionality.

Business objective – It can be traumatic when first identifying Apraxia in a child. Finding information should be simple & intuitive.